Top 10 Customer Service Trends in 2026: What Support Teams Should Do Next
AI is changing the work. Judgment, ownership, and clear communication still determine whether the customer gets a useful answer.
Read the guideSUPPORT INSIGHTS / SPENCER FLAHERTY
Better support.
Clearer thinking.
Practical guides for hiring strong representatives, understanding AI, and delivering support customers can trust.
How to Hire Great Customer Support Representatives: Skills, Interview Questions, and a Scorecard
Make judgment visible. A strong support hire can understand a customer’s problem, investigate safely, and make the next step clear.
Read the guideCustomer Support Metrics and KPIs: How to Measure Quality Beyond Ticket Volume
A useful dashboard helps you find and fix customer friction. It should explain the work well enough to guide a decision.
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