SPENCER FLAHERTY · SANTA BARBARA, CA
I solve complex problems, make technology feel simple, and build things that help people.
THE HUMAN SIDE. THE NUMBERS TO BACK IT UP.
Results from my support work4.8–4.9/5
Customer satisfaction
Perceptyx · CSAT99–100%
First-response SLA
Perceptyx · Service level performance400–550+
Customer tickets per month
PlotBox · Global application support01 / EXPERIENCE
Enterprise SaaS experience. Measurable service results. I bring clear customer communication and hands-on troubleshooting across access, data, and financial workflows.
Remote · US, UK & APAC
02 / SELECTED WORK
Supporting software gives me a close look at what people need. Building my own products lets me put that understanding to work.
CUSTOMS & HS CODES
Developed and published a Shopify app that helps merchants identify missing customs data and manage catalog corrections.
View on Shopify App StoreSMALL CHECK-INS. INTENTIONAL HABITS.
A no-buy challenge app and website with daily check-ins, streak tracking, and resisted-purchase logging, supported by clear setup guidance and FAQs.
Explore nobuyclub03 / THE WAY I WORK
I bring customer empathy, hands-on investigation, and a builder’s curiosity to every problem.
Customer communication, de-escalation, onboarding, and clear explanations that make the next step feel manageable.
SQL-based investigation, debugging, root cause analysis, API and data requests, and actionable documentation.
Knowledge base improvements, thoughtful UI/UX, technical writing, and effective use of AI to improve everyday workflows.
ALWAYS LEARNING
Southern New Hampshire University
Software Engineering concentration · Expected Dec 2026 · GPA 3.4Lehigh Carbon Community College
May 2018 · GPA 3.704 / SUPPORT INSIGHTS
My practical guides to hiring strong representatives, understanding AI, and measuring the quality of customer support.
AI is changing the work. Judgment, ownership, and clear communication still determine whether the customer gets a useful answer.
Read the guideMake judgment visible. A strong support hire can understand a customer’s problem, investigate safely, and make the next step clear.
Read the guideA useful dashboard helps you find and fix customer friction. It should explain the work well enough to guide a decision.
Read the guide05 / LET’S CONNECT
Customer support. Technical challenges. Something worth building.
Say hello seekingthevisionadv@gmail.com